Administrators, Swags, Bureaucrats, Administrators
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"External battery communication error, check external battery, control board, connected cable" | "External battery communication error, check external battery, control board, connected cable" | ||
{{Ninebot ESX Error Code SEO|42}} | |||
==Cause== | ==Cause== | ||
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Often it is the result of the two mounting screws coming loose or the bracket bending due to wear. | Often it is the result of the two mounting screws coming loose or the bracket bending due to wear. | ||
Occasionally issues with the battery itself that are unsolved even after appropriate tightening and cleaning | Another issue is corrosion or carbon deposits on the battery terminal. | ||
Occasionally issues with the battery itself that are unsolved even after appropriate tightening and cleaning may cause this issue, but the fix and cause of that are currently unknown. | |||
==Fix== | ==Fix== | ||
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Remove the external battery, taking care not to damage the screws as occasionally they are rather soft and can be easily damaged. | Remove the external battery, taking care not to damage the screws as occasionally they are rather soft and can be easily damaged. | ||
Check the terminals | Check the terminals and make sure that they aren't dark and coated in carbon deposits. | ||
[[File:Es4BadExternalBatteryTerminals.jpg|thumb|center| | [[File:Es4BadExternalBatteryTerminals.jpg|thumb|center|400px|If your terminals look like this where no metal is visible, you're in for a bad time.]] | ||
[[File:Es4GoodExternalBatteryTerminals.jpg|thumb|center| | [[File:Es4GoodExternalBatteryTerminals.jpg|thumb|center|400px|If your terminals look like this your scooter probably doesn't need to be cleaned.]] | ||
If there is any sign of a carbon deposit on the terminals, give them a shot of contact cleaner. You should be able to see a good amount of metal on the terminals. | If there is any sign of a carbon deposit on the terminals, give them a shot of contact cleaner. You should be able to see a good amount of metal on the terminals. | ||
Check the bracket to ensure that it is not bent. If it is bent and you cannot bend it back into shape, a new bracket can be purchased and may alleviate the issue. | |||
[[File:NinebotESXBentBatteryBracket.jpg|thumb|center|400px|A bent bracket is not fully flush with the pole causing contact issues.]] | |||
After that, make sure there exist at least 2 small washers on the three screws and 2 thicker washers on the two longer screws. | After that, make sure there exist at least 2 small washers on the three screws and 2 thicker washers on the two longer screws. | ||
Use blue | Use a blue semi-permanent Loctite/thread lock to ensure that the screws stay in the next time the scooter is reassembled. | ||
If there is still an error 42 after all these steps, something is likely wrong with the battery. | If there is still an error 42 after all these steps, something is likely wrong with the battery. |